The owner of the business was very knowledgeable and helpful. Great experience.
PATRICK M
R&B Dixons Local Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dixon, IL 61021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Business had a sign up that said they open at 9:00 on the day of pickup. I had the truck reserved for 8:00. Had to take a bunch of pictures of the truck before I drove it. The app was hard to follow and had to keep taking pictures over and over plus it would kick me out to another program periodically. Not easy to use. Lady at the desk was nice, but got off to a late start in getting the truck.
GERALD BExcellent service
Robert CU-Haul needs to get your act together! I have rented for decades and my experience was not the fault of your local operations it was a Devistating Failure on the part of U-Haul. Calling the locations gives a message that the phone is not in service which the dealers pay to have working kit holding customers back from reaching them. Fire the people who oversee the IT and phone connections to Dealers! Find Someone who understands phone systems and VOIP if necessary.i can tell you you nearly lost my business because where I picked up and where I dropped a 6 x 12 on a 1 way had phones that would not connect. Fix the problem it is costing you customers and money ! Then I delivered 1 day early and was told they could not discount the fee at all ! Maybe you can thank good return customers by saying thank you and refunding something if they do better than the allotted time. With other customers having the same experience I imagine you have many people across the country who are telling friends to find another company like budget or Penske or some other rental company. FIX THE PROBLEM FAST ! Or you may also lose this Return Customer
DOUGLAS RI chose not to have the insurance because my car insurance covers me and the lady kept on and on until I agreed. I just felt pressured into getting the insurance I didn’t need. Plus U- haul changed my pick up location but didn’t give me extra mileage so it costed me more than what I had budgeted for the move. I had to drive 20 miles more but I only went over by 6 miles. I think I shouldn’t have been charged the extra
JANIE M