I had a reservation but when I arrived the U-Haul representative was not there. A mechanic had to figure out the system to get the rental ready for me. After some time and persistence, the mechanic was able to complete the reservation. When we connected the trailer to the truck, I asked the mechanic where the "pig tail" light connector was. he said that i needed to provide one. I pushed back and indicated that I have never had to provide my own light connection. I ended up leaving without any trailer lights working. This should not have been allowed. Given the rental place was next door to an auto parts store, they should have gone next door and purchased one so that I had trailer lights. I did not want to drive without lights, so I went to Tractor Supply and purchased a 32" light connector. Cost $20. This should be credited to my rental. I will never go back to this U-Haul location. U-Haul should no longer offer this location to customers. Feel free to call if you want more details.
RANDY K
Alfa Tires Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglasville, GA 30135
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Customer Reviews
- 3.0 Average Customer Rating
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Very professional and knowledgeable transaction went very smooth. Thank You.
rolando RWe made the reservations online. We showed up to get the keys and had to wait an HOUR after our reservation time because the service tech took the keys to our reservation the day before on accident. There was no communication on when he was coming, what was happening… I had to call the Hwy 5 location in Douglasville asking if my reservation could be transferred and that’s when we found out that a service technician took the keys and not some random person. When we finally got in the actual vehicle, the gas tank was 67 miles to empty.
Dylan WThey are scammers. They wai until you’re not around to close out ticket and charge you extra fees.
LASHAWNDA GDid not provide a receipt However, the person was eating lunch but he never checked me out appropriately. He promised to send me a receipt but he never did. This could cause customers additional money and time
PENNY K