Understaffed enough that no one ever answers the phone. You receive an automated message telling you they are too busy to answer and they will call you back shortly. If tou are lucky enough to get the call, the woman on phone was short and curt. When you arrive to pick up rental, same bullshit, same waiting game, same attitude. A few texts back and forth, load your rental by yourself and send a picture of hitch back to someone.behind the orange curtain. Never met a human, had zero interaction and felt pretty impersonal, unlike every other U-Haul rental previously. Lady on phone even asked me what lot I was in to pick up rental. Clearly too many lots to actually care about customer service or repeat business. I will not rent here again.
JOHN T
Summerfield Way Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stuart, FL 34997
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe remote drop off option was very convenient. Office personnel was very accommodating and quick to process the return.
Paul CI could not find the location being that is in a remote non storefront .
Mark MThey made it easy and they were professional and kind.
Brent KBetter signage for where trucks are parked
JASON C