Customer service was horrible. I received a truck that had half a tank of gas. I brought the vehicle back with 3 quarts of gas which was more than what I received. I'm getting charged for gas. I brought the truck the same night I rented it. I paid a total of $45. Don't know why, nothing was never explained and I've called several times with no luck to understand why I was charged an additional $25 when I paid for everything upfront.
ALEJANDRO A
Providence Mailbox And Shipping Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duluth, GA 30097
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I ordered 12 pads and when I picked up the truck I was told they had no pads. This put me in a bind as I had to use my own blankets. Very disappointed!
Robert KThere was some confusion about whether I had returned the truck. I'm not sure how this happened as I physically handed the key to the truck to the person in the store and parked the truck where I found it.
SCOTT BThe Dropbox for keys should be placed in a more prominent location and made to be more obvious.
KEON GI returned the vehicle with the same amount of gas it had when I got it, and was charged to fill it up after. I had requested and paid for a utility dolly that I was ASSURED we be in the vehicle, as I have experienced this issue before, it was not in the vehicle and I did not get the charge removed from account.
Jay C