We got to the location close to closing and gave the employee our key. They would not check us out and the app was not working. I had to call the next day to the 800 number. They assured me that the store would check it in and all would be good that day. A week later and the store had still not checked in the vehicle. I call the 800 number and the rep gets the manager over that area involved. She said he would call me. I get a text saying it had been checked in and we were not charged any extra days. Then we are charged for more than 30 extra miles. We didn’t have a full picture of the mileage, only the last two numbers because we focused on the gas (didn’t expect the truck to be MIA for a week). They were not the same and the gas was a a little off as well. However, we will not be using Uhaul again and it is a lesson learned.
LARRY S
421 Vapor & Tobacco Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dunn, NC 28334
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It started with it took 45 minutes to get the online check-in and the people to locate the keys to the truck I was assigned. Then the truck was dirty inside the cab and nasty in the cargo area. Then when I returned it about 2 hours early and about 3 miles less(12 miles) then I estimated (16) I was still charge for fuel even after all that and the fuel hand to me look like it had not moved or barely moved. I will never use U-Haul again or recommend to my friends.
Don JUn desastre U-haul estuve dos horas para poder alquilar un camión. No se podían conectar con la central de U-haul y nosotros tampoco con la aplicación online ni descargando la aplicación. No fue un problema de 421 Vapor & Tabaco, trataron de solucionarlo. Deberían tener un número de teléfono directo para que le puedan solucionar los problemas a los clientes en forma urgente cuando se cae la conexión en línea.
Hector AThe return location was originally 34 N. McKinley in Coats, NC, but was also changed to a location 7 miles farther away at a shopping center.
JILL WAlll was well
RONNY D