This was an exhausting experience dropping that trailer off! We couldn't even get in the gate to drop it off because no one was there on Sunday as it is closed. We called the number provided on the gate (and on the email) to receive a code and it was just AI running us in circles. it said we'd get a call back within the hour when the callback came through it was still an on-hold call ! No person, nobody to speak to. The only reason I was able to get in was because a gentleman who rents a unit there was kind enough to let us in, waited, let us unload, take pictures of trailer as required and then let us out! I'm sure this place gets some unhappy reviews. I cannot imagine an elderly person being able to Use the online checking especially if they don't even have/know how to use a smartphone (the bad coverage didn't help us either) It took 45 mins & multiple useless calls before we were done, to drop this trailer off!
DURRELL J
Personal Mini Storage Dunnellon LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dunnellon, FL 34434
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- 5.0 Average Customer Rating
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Absolutely HORRIBLE return location. This is a gated self storage lot with no warning from Uhaul about needing code to get into lot. Very poor signage at gate directing you to call an automated system to wait for a code. Had to be let into lot by storage customer that happened to show up and was blocked by my truck. He also stated that he believed trucks are just left outside gate on the side of the road because "that is what he typically sees". Tried to contact Uhaul for help - there was a 2 hour call back wait ! Key drop was a tiny box that could be easily stolen from ! Was not able to finish online drop off because pictures would never load despite many attempts ! Had to wait for call back 2 hours later to confirm drop off was complete - with no apology or adequate customer service expectations met ! Ridiculously unnecessary difficulties from start to finish !
Brian LThe truck and car trailer we were renting were ready to go when we arrived making the pickup expeditious.
Benjamin AYou are great!
Deborah KStaff was extremely kind and made the rental process easy. Amazing people!!!
sandro i