It was difficult to pay because they only took cash so we had to pay using the debit machine of the store itself then he took cash out of the till. Seemed a little sketchy. His service was friendly though! We were also charged for the mileage despite being told that we wouldn’t be because the location was changed at the last minute by U-Haul due to truck unavailability (13$). We had to drive an additional 12km out of town and were charged for it.
JAYDEN D
Lilys Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dunstaffnage, PE C1C0M4
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Customer Reviews
- 3.0 Average Customer Rating
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The employee at this location was rude. We were told at the start that we would need 300 kms, the employee put it into the system and said we were good. When we conveyed this to the employee at drop off, he was rude and confrontational and said we only had 150 allotted. Nowhere on the paperwork I received from U-Haul noted this unfortunately. The location was dirty and unkept. Do not recommend whatsoever.
Jennifer BAmazing people!
FREDERICKC CGreat customer service here. They went above and beyond. Thanks for all your help!
FREDERICKC CRepresentative was rude and communicated very poorly. Also suggested I was “acting like an asshole” when I had to top up the gasoline a few times to reconcile the fuel used. Served other customers while serving me and suggested I was a tourist not a local.
Darren B