When I made the reservation, I declined any type of protection plan. When picking up and dropping off, no one inspected the truck. One of the windshield wipers was broken, and on top of everything I now see they added a $15 protection plan. I would like for someone to look at my reservation and see if I ordered that. If I had to guess the location gets most of that fee and deceptively added it not thinking I would notice. I would like to get a refund for the $15.
Lee Y
Stay Lit Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I did not interact with anyone at the site. I did a self return. I rated it average as the parking lot was pretty tight to return a trailer.
William EThe owner refused to help me take the hitch off my truck, I’m 72 years old so no way I by myself can get the hitch off. Had to pay a stranger $ 10 for helping me get the hitch off. Please don’t send me or anyone else to this place for drop off
JOHN AI honestly have no improvement suggestions everything went very smoothly and efficiently there was no issues at all!
Sara ANothing at this time.
Lorrain H