The number I called said the system was down for over 30 minutes and I had movers waiting at my house since I was on a schedule. When I finally I got the truck, I realized the interior was filthy (cigarette butts, old food, dirt, etc.), the check engine light was on, and the truck drove horribly (had trouble shifting, interior light would not turn off when driving, could not get up to 40mph, terrible turn radius). The half an hour late caused the movers to have to move in the dark and rain, which would have been avoided. Not pleased with the experience although the lady I called was kind.
Katherine C
East Rochester Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Rochester, NY 14445
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Customer Reviews
- 4.0 Average Customer Rating
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Please make the pick up your truck button on the app more obvious. It took me forever to notice it was nestled in between other links. The verification calls to people were confusing. Each person got a text saying they would receive a call, 5 mins went by and nothing. One of my contacts tried the number and was told a 5-10 minute wait. Then the app refreshed and I was given my log in without the calls being done. Getting into the lockbox was the hardest part of the process, especially when I was already on a timeline. I was also not aware of the timing/grace period. I selected my truck to be picked up at 8am but did not arrive until after 9 and I think that was part of my struggle getting the key. Maybe allow a one day or 12 hour prior authorization.
Larissa CDidn’t speak with any personnel so I cannot rate that. However, what I am extreme frustrated with is the fact that I picked up the vehicle with 201 miles to empty. I dropped it off with 208 miles to empty…. meaning there was MORE gas than when I received it. I was charged nearly $14 for fuel. Unacceptable.
KAYLEIGH NAll good
RICHARD CWhat a great visit, the rep. Was fantastic and everything went smoothly.
DALE T