The location was a 24HR drop off at a supermarket. There was no one to interact with, the location was clean, decently lit, but no personnel were available due to arriving after hours. The instructions on the drop box were very clear and easy to understand. Only issue was spotty cellular service that caused the app and upliads to constantly fail. Uhaul should consider issuing wifi routers to the rental and drop off lications to assist with checking-in/ checking-out equipment. A simple SSID and password issued to the renter in an e-mail or reciept print-out would solve so many issues with poor cellular coverage or when personnel are not available.
Michael C
Bravo Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Easton, PA 18042
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Customer Reviews
- 3.0 Average Customer Rating
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Andrea at Bravo is the best and very classy.
ROBERT VBattery dead, dirty truck
Frances TWhen it’s something that they don’t understand they say the system is down, and turn you away
LAKISHA MEquipment reserved was broken down, no one updated the equipment in your system, so I showed up to the location to find out at that time it was not going to happen. I had to take a smaller truck which added more mileage and time to my trip. I had to reserve the truck I needed the next day at a separate location which cost me more time to shuttle between locations. When talking to your customer service the next day ( no manager has called me back to address this error as I was told they would), they tried to put me back in the same truck again. Basically wasted 50-70$ bucks and several hours of my time.
Elliot C