When i went to pick up the trailer it was damaged and they wouldn't give the better condition trailer. When I left the trailer pulled to the left and when I got it home the back gate wouldn't open I had to call road side assistant. They came a d said the frame was bent.i did get a replacement 4 hours later.then when I had to return the new trailer to the same place I ran 10 mi uses late and the charge me me for a full second day.
CHAD P
Bravo Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Easton, PA 18042
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent service.
ROBERT Vthe U-Haul account at this location, BRAVO store #23372 needs training to provide a better customer service. the language barrier is an issue. I had a difficult time to inform the associate that I did NOT need the safe move Insurance, I would be using my own USAA carrier. the charge was added and I was informed it couldn't be removed. I gave a time for return, approx. 6 hours plus or minus. the vehicle was left with debris from prior renters, the gas gage was left at less 1/4 tank. I refilled to almost 1/2 on return. at check out I was charged $39.90 rental, MI charge $42.51, safe protection $30.00, env. $1.00, Tax $13.07, Total Charge $126.48, rental deposit 0, held amount on card ending 7127, $64.37. Remaining Amount to charge $62.11 REF# 82011878 . when I inquired why was the charge double my quoted price, it was explained that its the computer not Alex fault. nothing further was explained. I called UHAUL customer Service, and I was connected with the professional and courteous assistances provide by U-hauls representative, Ms., Jillian, my information was promptly recorded, Ref# 5388991. I was never informed, verbal, or provided any written information explaining if I returned the rental 1 hour late, that addition charges would incur. in closing I would like to use this location again in the future, provided I am, refunded the over charged amount. and the check in and out is much more professionally done. Thank You for assistance and the expedient resolution to this matter.
PETER HBad location in food store. confusing trying to find person responsible for U-Haul. The ladies helping were pleasant but didn't really know what they were doing. Left the location without any paperwork.
KERRY WI reserved a van I did not get what I was expecting to get it was a truck The interior was filthy with debris. I received the vehicle with three quarters of a tank of gas when I returned I was told I should fill it up and was charged for it even though I showed a receipt that I purchased gas of 2 gallons which filled it back to the original Three quarters. At the end of my rental I waited 45 minutes for the person to remove the $7 charge for the fill up of gas instead of returning it to the original 3/4 received level This issue can be resolved for any future possible of my rental again from this location with a simple instruction to the store and it's policies
PETER H