Indicated they aren't normally open on weekends. I was lucky he happened to be there after driving 30 minutes to get there! Might be an issue with "open hours" for future u haul customers.
MICHAEL P
Knuckleheadz Garage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edgerton, WI 53534
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Customer Reviews
- 3.0 Average Customer Rating
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This location was closed and locked up upon my arrival at the posted open hours and the time I had scheduled to pick up a rented truck. After I pounded on the door several times the owner unlocked and opened the door. He then proceeded to tell me that U-Haul took away the 26’ truck I had reserved 3 weeks prior. He suggested I drive to another location in another town to get the truck I requested. This was a local rental. We settled on the only truck he had on location, a smaller one. The smaller truck caused us to make more trips, thus we had a larger mileage fee. Although the owner was pleasant and attempted to solve the issue, I cannot believe the equipment I clearly reserved in advance and received confirmation was not available at the appointed time and location. This certainly is very poor business practice and customer service.
GARY SI made a reservation for a 26-foot truck at a Madison location, and they told me the truck was ready. On the day I was to pick it up, they told me they didn't have it and that the only truck available for the days I needed it was at another location 40 miles away. They charged me an extra 80 miles because the truck wasn't ready in the city where I made the reservation. That's an abuse on U-Haul's part.
Oscar GThe rental was never registered and when we arrived in AZ we could not return the truck. Had to endure massive amounts of time lost while they corrected it.
Wendy GKnuckleheads was fine!!!!!!!!!!! It was the people I talked to on the phone (customer support). My reservation was cancelled twice by someone at U-Haul.
Tom M