The guy was great. Warm and helpful. Was very disorganized and the chip reader wasn’t working.. I appreciated his help though.
TAJALI T
Knuckleheadz Garage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edgerton, WI 53534
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Customer Reviews
- 3.0 Average Customer Rating
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The location for pick-up was not even in the same city as where I reserved. This was a big inconvenience. The possibility of this needs to be made much more clear when reserving. It was not mentioned at all.
KAREN MReservation for pick up was in Madison at 8am. Usual switched pick up to Edgerton less than 24 hours from pick up. Edgerton is a 45 minutes drive from Madison. Got there at 8:15am for pick up. Location doesn’t open until 9am. Spotty cell Svc trying to do pick up via the app. Finally got vehicle at 8:50am. Movers charged an extra $500 for that hour we were late to them. Inside drivers area of truck was filthy. Center console had some sort of spill on it. Windows inside looked like a dog had slobbered all over it.
RICHARD MIndicated they aren't normally open on weekends. I was lucky he happened to be there after driving 30 minutes to get there! Might be an issue with "open hours" for future u haul customers.
MICHAEL PThis location was closed and locked up upon my arrival at the posted open hours and the time I had scheduled to pick up a rented truck. After I pounded on the door several times the owner unlocked and opened the door. He then proceeded to tell me that U-Haul took away the 26’ truck I had reserved 3 weeks prior. He suggested I drive to another location in another town to get the truck I requested. This was a local rental. We settled on the only truck he had on location, a smaller one. The smaller truck caused us to make more trips, thus we had a larger mileage fee. Although the owner was pleasant and attempted to solve the issue, I cannot believe the equipment I clearly reserved in advance and received confirmation was not available at the appointed time and location. This certainly is very poor business practice and customer service.
GARY S