The pickup experience was brutal. Apparently the u-haul system was down, and it took almost 1 hour to get any communication from the employee at the location, who finally told me to "call this number and u-haul would help." That call resulted in the agent asking me to put the employee on the phone, where the agent then directed her to use the backup system which was working fine. Once we got through all my information I was handed the keys and away I went. Otherwise, everything was fine with the unit itself being clean and fueled up and I experienced no issues with the equipment.
john s
Corner Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5L4Z2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The check in process took a long time since we had to wait for someone to come and check the truck out. Prefer to work through an office location.
Jerry BThank you for your help
Mohamed AVery frustrating experience. Not only did it take me a solid 30 minutes to find an employee, but they took a further 30 minutes trying to find the key. The waiting area is DISGUSTING!! Dark, lights broken, garbage, and I doubt the bathrooms have ever been cleaned. I didn't chance going in them but I could certainly smell them. Another customer returning his truck said he experienced the exact same thing. Another customer coming to pick up a truck was as frustrated as I was and ended up leaving. DO NOT pick up your rental here!!
Kayla CThis locations staff are polite and friendly. Bad experience with U-Haul not registering the return properly, I was phoned about 5 times by different agents asking the whereabouts of the truck even though it had been returned properly a day early.
Gabriell O