The people at this location were very friendly. However, the uhaul itself did not have the dolly we requested and paid for. Who do I contact for a refund for this? Also, the truck was not very clean in the cab and there was no windshield washer fluid. This was for reservation 28935838.
Scott L
Corner Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5L4Z2
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Customer Reviews
- 4.0 Average Customer Rating
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This location was the worst ever, the person in charge took the keys and did not bother to check the vehicle, promised us a confirmation email which never came. I had to call UHaul customer service to get the truck checked in, I called three times. The drop off date on the receipt which later came was wrong. This location should be revamped, very poor customer service, I wouldn’t recommend it to anyone.
Svitsai CThe employee was on the phone the minute I stepped inside the store. She did not provide me with any details about what was expected of me. There were four u haul trucks on the lot, she gave me the keys and didn't even tell me which truck was mine.i asked her if I needed to bring it back full and she said yes. I started the truck and found that it had less then a quarter tank of fuel. The check gas cap light was also illuminated on the cluster. I went to clean off the windshield and the washer reservoir was empty. The rear tires were almost bald as well. I put on 33km and they charged me 30 dollars for fuel plus 30 dollars to send someone to fuel the truck up. I can assure you that I didn't burn 30 dollars of gas in 33km. This was not a professional outfit. David Jobin
Erynne JThe gas wasn't topped up and the windshield wiper fluid was empty.
Chad KTruck was dirty inside and out. Blood on the middle seat that i cleaned up myself. The cargo area was unswept and had garbage in it
Devon L