Do not change the booking two days beforehand and then be unable to provide the truck at that time anyways. I had booked the truck for 10am, then was told a truck was not available except at 8am. So I showed up at 8am but the truck yard wasn't even set to open until 9am. Then by the time they got there I did not get my truck until 930am. This seems like issues with both the central booking system (for changing my booking to a time when the truck was not even accessible in the first place) and the location itself (for being late to opening the truck yard). Overall I am very displeased with the amount of inconvenience and stress this caused, on top of an already stressful experience. And I will NOT be booking with Uhaul ever again for this reason. Do better.
Bryana R
DHD Motors Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6E0C5
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Customer Reviews
- 4.0 Average Customer Rating
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Location to rent was great but U-Haul messed up my reservation
Gautam NVery good customer service
MAVIS RPrice is higher and hidden charges take 20$ after delivery
Akshay SRented 2 dollys and 12 furniture paddings, but they only gave me one dolly and told me to go to another uhaul location for the rest. I was promised a refund from DHD motors for not supplying me with these equipment, but still haven’t received it.
Vincent M