I accidentally locked the keys inside the vehicle when I returned it. I can't believe that the location doesn't have a spare set. I was told that I would be charged an additional $75 for "tech support" to come unlock the vehicle. The people at the location are great and this truck was in incredible condition. But charging me $75 (or I could wait around for AAA) to unlock a vehicle AT THE RETURN LOCATION is ridiculous and I will probably not rent UHAUL again. Budget truck rental will be my new vendor. If you would like to offer me a refund on the $75 I would consider renting from you again.
Aaron D
Postal Annex 4
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Cajon, CA 92020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The personnel at the location is extremely rude, was not ready for the scheduled time and purposely delayed the pick up. I would NEVER recommend to chose this location.
SULEYMAN YThis is a postal annex, not a U-Haul location. They aren’t staffed for returns. They were nice but it was not as conducive as it could be.
SHERI SParking was a little hard with the 20’ truck I rented, but the app made check in simple when the location was closed.
EVANGELINE ZThank you so much for making our small little move so easy! I’m sorry I had trouble checking it back in, now I know better. We will use again!
Nicholas B