I had just finished moving from 6 a.m. to 2 a.m. and could have returned the U-Haul then, but I chose to wait and return it around 10 a.m., hoping the in-person process would be easier. Instead, I was told to complete everything through the app with no real guidance or support. I expected that being there in person would make it smoother, but it felt like I was left to figure it out on my own. If I didn’t already have the app or wasn’t tech-savvy, I don’t know what they would’ve done—there were no alternatives offered. My boyfriend had a similar experience during pickup and also received attitude. Neither of us spoke up because we were absolutely exhausted. I’ve rented from U-Haul many times and never had service this unwelcoming. This location needs to improve how it treats customers, especially those going through something as exhausting as a move.
CARLOS M
Tek Motorsports Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79907
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Plenty of options. Flexibility, with time. The turn-in and the app are so convenient and painlessly easy.
NICHOLAS SOpen Monday
RAUL HPlease check the condition of the tires before you rent it out.
RICHARD ONo issues with location or process. Thank you!!
Renee R