Inside of cab was dusty, had coffee stains, and smelled of cigarettes. The drop off lot to return is being used as a homeless encampment at night. People were demanding money and it smelled of urine, felt very unsafe while taking pictures required by app.
Jessica B
Master Care Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79922
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Please keep the turn-in location close to the customer’s area instead of requiring a 35–45 minute drive, especially when there are approximately 8–10 local locations available where the equipment could be returned.
Brandon WWhen making the reservation, the Uhaul website gave to option of an in-person check-in or a contactless check-in. I chose contactless. The location failed to arrange the key to make it contactless such that upon arrival I burned valuable time in the Uhaul app trying to figure out why it wasn't working. I had to call Uhaul and your personnel then told me I would have to interact with Master Care Lube personnel, precisely what I wanted not to and was give the option not to do. Then, truck was not ready. I burned more time as Master Care Lube personnel drove out the truck, opened the back, gave it a quick cleaning with a blower and then loaded the equipment I rented onto the truck. The moment my rental starts Uhaul is on my time and Uhaul wasted a good chunk of it. I'm certain if I needed more time at the end of the day beyond my return time, Uhaul would not hesitate to charge me for that time. I am unsatisfied with this experience.
Hans SN/A
ELIZABETH DGreat people and they even helped me back the trailer in.
SCOTT M