We were supposed to drop off in San Rafael, but we were changed to a location 30 minutes away. Since it was a day early and after hours, we had to drop off at a market. That was an odd place to leave a truck and we were nervous about leaving it there.
Catherina B
United Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Sobrante, CA 94803
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Customer Reviews
- 3.5 Average Customer Rating
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Truck rode rough and made noises the whole trip. Person who checked us in was on his phone the whole time and didn’t even do a walk through of the truck or give us ANY instructions.
JUSTIN HClarify all charges beforehand. I only needed the van to drop off a large TV. I drove 20 miles total & replaced the gas. Upon receiving my receipt I saw charges for the miles an additional $20. Not happy. Considering disputing with my card company as these were hidden figures.
PAMELA DMake sure the truck is clean. There was broken glass in the back. The inside smelled lf smoke.
Maritza SNot related to this pick up location, I was sent here because I reservation I made for Vallejo was cancelled and they tried to send me to pick up in Sonoma. Way too far from me. I finally got this location after corporate complaint. A discount was given but no consideration for the extra miles I had to drive to pick the truck up and tolls attributed to me. Now I am receiving a bill for an additional $8 that I can only think is because of toll. However, I believe I'm the one who should be refunded the cost of toll for which I encountered because I was required to cross and bridge to pick up the truck and then again with the truck. I made a claim and was never called again once I returned the truck in Sacramento one way. I just got a bill balance. How is that?
LaMonica H