A live person on site is desperately needed. The frustration encountered with the key lock etc. No one there to answer your questions as well. I will be disputing my charges too. I traveled 5 miles and returned the vehicle with sufficient gas and was charged $95.00!!!!! Completely ridiculous
Candie L
Remix Market Chicago
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elgin, IL 60123
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- 4.0 Average Customer Rating
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I was told that my rate would not change after it was switched to a further location and I got charged an extra 27 dollars. So I will never be using you guys again you guys lied to me and that’s some straight up lack of communication between providers of equipment. Or you guys are just a bunch of BS Liars. Now if you really truly care about what your customers have to say. You will shoot me a call after reading this. God bless
JOHN AThe outside of the truck was beat up and had many repair stickers on it. The inside was clean and well maintained. Took extra photos to capture all of the repair stickers and dents. Requested a furniture dolly and pads but they were not in the truck or a cage nearby that the key may have opened. The online pick up was easy and drop off went smoothly with a refund for the dolly and pads but had to get those elsewhere since we ordered our truck before store opening. U-haul wanted us to wait the hour and a half but we scheduled the truck early for a reason. Overall, the experience wasn’t horrible, just disappointing.
Nicole H