Location is great. App is ok. Had some problems with sun glare when taking pics. Pics had problems downloading.
Harry B
Remix Market Chicago
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elgin, IL 60123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Agent went above and beyond to assist me in return of uhaul. Great customer service with a friendly smile and attitude.
Peter DThe employee at the location was awesome. My issues were with U-Haul! First… I had a 10 am reservation, when I arrived the business was closed. There was a U-Haul lock box that appeared to possibly contain the keys as there were multiple locks. No one ever advised me that there was a lock combination or how to go about obtaining the key to the truck that was parked in the parking lot. I called U-Haul.. and guess what? 3 hour wait to speak to a representative?? There was an option to get a call back… however 3 hours is unacceptable!! I had a schedule I had to keep as I was moving over an hour and a half away. Luckily, an employee at that location showed up to open the business and was kind enough to assist. When I advised I was calling U-Haul, they literally laughed and said that’s a waste of time you’ll get no help! If it wasn’t for this person showing up almost 50 minutes after my scheduled pick up time I’m willing to bet my entire net worth that I would be stranded due to U-Haul not having the customer service support they should have. I will honestly never rent a truck from U-Haul again, lost a customer to Penske. Last move I rented from them due to no availability from U-Haul, and I should have again
JEFF SRecomendado
Alexander CA live person on site is desperately needed. The frustration encountered with the key lock etc. No one there to answer your questions as well. I will be disputing my charges too. I traveled 5 miles and returned the vehicle with sufficient gas and was charged $95.00!!!!! Completely ridiculous
Candie L