I recently rented a truck from your location, and as a first-time renter, I was not informed that I needed to return the vehicle with the fuel tank at the same level it was provided. I drove the truck for approximately 50 miles, and upon return, I was charged an extra $50 just for fuel. I was surprised and disappointed by this unexpected charge, as I feel it could have been clearly communicated at the time of rental. Had I known, I would have gladly refueled the truck myself. I’m reaching out not only to express my concern, but also to suggest that this important detail be made more clear for future renters — especially first-timers like myself. A simple verbal reminder or written notice would go a long way in preventing misunderstandings.
JOSE P
BP Vape And Smoke
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove Village, IL 60007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My original rental location was changed the day before to another location due to lack of equipment, this location was farther than I needed therefore incurring additional miles that were unnecessary. The website needs to reflect equipment inventory better. My reservation was set up for 9:00am and took almost 1 hour before I was even able to leave with the truck, the kid working had no idea what he was doing and I had to wait for his manager to come in and assist. He was not on his best customer service behavior either, could not tell me why this was talking so long or explain any issues. I set my reservation up online and all I had to do was get keys and go, however I had to enter 3 emergency contacts before the location would let me leave stating it was a system error. Once we finally got to the truck there was no utility dolly I request was not in the truck either. Overall this was not the best experience ever and added to the stress of moving and I paid way too much money for the hassle.
BECKYJEAN PThanks
MANUEL PN/A
Howard WUpdate website to inform if the trolley or other equipment rented is unavailable before hand. The location did not have the cart I booked and I would have preferred to be told before so I can arrange for another from elsewhere.
Kishan T