My original rental location was changed the day before to another location due to lack of equipment, this location was farther than I needed therefore incurring additional miles that were unnecessary. The website needs to reflect equipment inventory better. My reservation was set up for 9:00am and took almost 1 hour before I was even able to leave with the truck, the kid working had no idea what he was doing and I had to wait for his manager to come in and assist. He was not on his best customer service behavior either, could not tell me why this was talking so long or explain any issues. I set my reservation up online and all I had to do was get keys and go, however I had to enter 3 emergency contacts before the location would let me leave stating it was a system error. Once we finally got to the truck there was no utility dolly I request was not in the truck either. Overall this was not the best experience ever and added to the stress of moving and I paid way too much money for the hassle.
BECKYJEAN P
BP Vape And Smoke
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove Village, IL 60007
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Customer Reviews
- 3.5 Average Customer Rating
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MANUEL PN/A
Howard WUpdate website to inform if the trolley or other equipment rented is unavailable before hand. The location did not have the cart I booked and I would have preferred to be told before so I can arrange for another from elsewhere.
Kishan TNone that I can think of
Johnny M