Doors being locked during business hours. I was unable to return keys. I dropped off before 12:59. Receipt says I dropped off at three. The person who claimed they were in charge wasn't present and gave orders to the counter person. He was sarcastic says, this isn't brain surgery when I asked for assistance. Claims his sarcasm was him being direct. Being nice goes a long way. He treated the other customer better as I recognized the change in tone. He threatened that it is his right to refuse me service because I addressed my concerns. He says, do you want to rent or not. I said yes and he says "yes what" i said its an answer to your question. I needed the vehicle so I dealt with his lack of decorum. Lastly when I tried to drop off the keys. The door was locked. Note says be back after 5. I was there at 12:59. Note had 2 #'s to call and a guy named Dave tells me to leave it with a guy at the deli.. I wasn't comfortable with it but I also didnt want to hold on yo the keys in case they wanted to charge me additional fees. I had to go to work in the evening. There needs to be at least a drop box.
KAREN V
BurgundyS
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Englewood, NJ 07631
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Customer Reviews
- 4.5 Average Customer Rating
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This was the BEST and EASIEST Uhaul experience I've ever had (and I've moved at least 5 times in the last decade). The store owner/manager was super friendly and informative. He asked if we had any questions, but he did such a good job explaining and anticipating any potential issues that I didn't have any (and I ALWAYS have questions). This is my new go-to Uhaul location!
JASMINE NI brought the car earlier at 4:30 pm but still was charged for 4 hours. The guy at the location didn’t speak English at all and this meant no communication. This really makes the service terrible. He tried his best and he is a good guy despite not being able to speak English. Language enrichment will make him adorable.
ANASTASIA SEverything was nice and smooth. Everything was as expected. I don’t know how they could improve.
CAROLYN MThis was the easiest, hassle free rental I have ever done. The van was clean and in excellent condition. I will definitely use Burgundy's again when and if I ever need a rental. Thank you so much for your excellent service!
JAMIE S