Extremely helpful and accommodating really appreciated them
David A
BurgundyS
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Englewood, NJ 07631
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Customer Reviews
- 4.5 Average Customer Rating
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We came to drop off the rental vehicle. We arrived at Burgundy’s around 5:45PM to find the location was closed with a sign that says “Be back at 4:30”. No key drop box, and no staff. Waited for 20 minutes before calling Uhaul customer service who advised us to leave the key in the vehicle so we had to go back to the parking spot at the top of a nearby garage to do so. Ended up being late for dinner reservations. Would also like to point out that I would have liked to get the rental earlier in the day at 8am which is when I booked it for on the Uhaul website. They called me the day prior telling me they weren’t open and they don’t allow phone unlock (thanks for the heads up less than 24 hours….). Don’t advertise something you aren’t capable of doing. If I called to cancel a service with less than 24 hours notice I’m almost certain I would have had to pay some ridiculous fee but they have no problem changing my plans within that same time frame. Absurd. Awful experience and will never rent here again nor will I recommend this location. Only upside was the vehicle was new but that does not take away from the fact that we couldn’t even drop the thing off.
Sean DDave was super helpful. He guided me to get the rental and made it easy
FRANCIS WI would recommend telling the customer that the initial charge is on hold until checking in is made.
Julian GAfter such a bad start to with no gas at my pick up, when I got to New Jersey there wasn’t a drop off place for the truck. I put in to drop off the truck at 5 o’clock and didn’t find a place until 620 to be exact. The one place at 237 s washington ave was horrible. A man came out talking very nasty telling me that this is not a U-Haul place and never will be so that location needs to be corrected.I was given three different places and drove around for an hour and a half while one of the techs was on the phone with me to find different locations. Thank God for this place that man really made me feel better. This location didn’t accept trucks, but the owner was so helpful. He called a supervising staff for this district, and all three of them made it happen. We had drove around for two hours looking for a U-Haul places. It’s very important that you guys know whether it’s a truck or a van drop off location because most of the places only take vans so Englewood should not be a drop off for truck trucks going further and it should be noted because after a hard day of moving, that experience was very stressful I will not be using U-Haul again. Next time I move I will pay that money for movers. Moving is already stressful and emotional and this made it worse.
Fallon B