These folks were very professional and helpful. Their manager was awesome as she was helpful just getting the me into the right truck and I mean perfect size. Emily helped me out with a couple issues I had on the way. When I need another truck I'll be going here. In fact, we have three moving rental companies around this particular shop and then a brand new U-Haul megaplex. But thanks to Emily and the crew, I feel like I should always show my loyalty. And in fact this next week I will be asking for another truck..
SOHEIL V
My Storage Erda
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Erda, UT 84074
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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If i could rate lower than one star i would. We arrived at the location at 8:30 and followed the instructions on the app to pick up the truck. When we received our key and tried using it in the truck, it was the wrong key. I called customer service and was transferred. I was on the phone with the new representative for over 20 minutes while they tried to figure out why this happened. They verified the truck i was issued was correct and that wasn't the issue. I asked them if they needed the Serial Number on the key tag they told me no. I then asked them if i could just have the code for the other lockbox that had another key in it to make sure the keys weren't accidently swapped, and they proceeded to tell me to "hold on." 40 minutes passed and finally the employee showed to open the store at 9:10am. She was late. I explained what had happened. She then immediately entered the code for the other lockbox and handed me the correct key. The key was swapped! At this point i was still on the phone with the representative. I dont know if the representative i was speaking to was new, but if so, definitely needs retraining. If this isn't the case, needs the be fired. We waited outside that building for 40minutes and set us back on our schedule. This is absolutely unacceptable and needs to be addressed immediately!!
Amie CThe gentleman Ryan (I believe was his name) was a pleasant surprise for Tooele! He was quick to respond, very friendly & a breath of fresh air!
Brooke SGood service in Erda, UT.
Annette SVery kind , helpful and efficient
REBECCA C