SUZANNA S. on 9/26/2016
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The only reason I put no for the equipment was because all the vehicles were in excellent condition except the 26' truck I rented. The steering was very loose and the transmission was very rough. I would have also put above average for the employees as well, however, my wife tried to use a coupon and the gentleman helping us was trying to make it work. The coupon was from uhaul so I don'the know what the problem was, but the lady next to him just kept telling him we don't except them here. It wasn't really the fact that we couldn'the use it but just how she was saying it. Didn't really seem like a very nice person.
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MICHAEL V. on 9/25/2016
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I was renting a trailer to take a motorcycle to DMV, As we were going through the rental process, I mentioned what I was doing, and why I needed the trailer. Unfortunately, CA DMV offices are closed Saturdays, so I accomplished nothing. After I returned and we were unhooking the trailer, I mentioned this rental was a waste of time, money and effort as DMV is closed on Saturdays. The tech who was unhooking me was the same one I had talked to when doing the rental process, and explaining what I was doing. To my comment about DMV being closed he said, "Yea, I know". My first thought was that it would have been nice if he had mentioned that in the first place, and saved me a lot of aggravation, not to mention the $24. Now I'll have to do this all over again, and spend another $24.
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nancy j. on 9/24/2016
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Please figure out a way to wash the vehicles. Hated driving around on a hot day in a dirty truck with muddy looking sides and a dirty floor inside the cab.
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Nick P. on 9/23/2016
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fill truck up before the customer takes it
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JACK L. on 9/20/2016
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The girl who checked me was nice and very professional! Great employee!
Thank you and will be using you again!!
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kevin u. on 9/19/2016
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When 4 workers are standing talking and only 1 customer needs help you shouldn't let the customer wait until your done talking or about 10mi
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valerie r. on 9/15/2016
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awesome young lady every thing went smooth & fast it was really cool
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Valerie H. on 9/15/2016
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They were a little slow, but I notice they were very busy. Five stars.
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CATHERINE G. on 9/14/2016
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GREAT Service...I can't Thank You enough!!!
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Stephen M. on 9/12/2016
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The vehicle that I was initially assigned had a check engine light problem (found by your representative, not me), so there was a slight delay as another vehicle on the lot was assigned to me. Ideally, that issue could/would have been identified earlier in the process.
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Philip M. on 9/12/2016
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The truck experience was great and the guy that checked me out was courteous. However, the customer service with the rep was unpleasant. This was the first time I ever used U-Haul and do not know the process. I walked in and was acknowledged in a poor way. Rep Yvette was very short and seemed very irritated when assisting me with the check in process.
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JEFF S. on 9/11/2016
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I picked up my U-Haul at 3:12 the attendant put the return time at 3:30 which I didn't know what the time automatically added a second day so when I came back at 6 o'clock they told me they were charging me for three days this is a huge scam not to mention the fact that you advertise a $19.95 truck to cost me $141 rip off will never use U-Haul again
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Marco G. on 9/11/2016
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Truck was very dirty. Looked like it hadn't been washed in weeks. I had to clean windows because they were hard to see through with all the glare from not being cleaned. Also, I am disappointed that I left the truck with a 1/4 tank of gas and they marked it at 3/16. Therefore, I did not get the $18.90 credit. I found out later in the day when I was going through emails. I called but uhaul did not help me.
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mary w. on 9/10/2016
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Nothing! Every thing went great and smoothly! Will be using you soon.
Thanks!
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Mike C. on 9/10/2016
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Quick and easy.
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Charles D. on 9/10/2016
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The truck was received without any blankets. The left front wheel strap kept coming off. I had to reinstall it three times!
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Dhonifranz B. on 9/8/2016
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Extended hours saved me from having to call a towing company! Thank you!
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Karen B. on 9/7/2016
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Thank you for your Excellent Service.
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mike y. on 9/5/2016
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Three customers two employees at the desk. When the second was done with his customer he walked away and did not make eye contact or help me. Person help me was good
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suzanne p. on 9/5/2016
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Outstanding customer service !!! As soon as I pulled up and checked in they greeted me like first class valet service ! Very clean and organized !! Would definitely recommend !!
Suzanne
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Joanne C. on 9/5/2016
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This was great.thank you
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Kimmie B. on 9/3/2016
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I reserved a 26ft truck 2months prior to moving. Morning of my move on my way to pick up my truck in (Oceanside ) they called to say we have bad news . We don't have a truck for you. So i was sent to Escondido to puck up a smaller truck with a trailer which did not accommodate all of my belongings so i have to go back out of state to pick up the rest of my belongings!!! WORST CUSTOMER SERVICE I'VE EVER HAD!!!!!!
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Kevin R. on 9/3/2016
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Online truck reservation and advance check in make it quick and easy to get a vehicle.
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Benjamin B. on 9/2/2016
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Everyone I interacted with was very helpful and friendly :-)
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Mark H. on 8/29/2016
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Make sure that the equipment is prepared to go out when it is scheduled, My first unit had a flat tire, they were very good about getting me a new unit that was the same size but I did loose about 30 minutes on the day. Over all a good experience......
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