I made a reservation at a U-Haul near me. Next day, they called and said truck will be at a different location. Whe. I arrived, there was no representative to check me out but rather a lockbox to access for key and do a self checkout. I had to call customer service because the reservation time didn’t align. 30 min later, the truck was dirty and had less than 1/2 a tank. I now ran late to get to my destination to put gas in truck. When I went to return truck at predetermined drop off location, guy didn’t have any idea that I was dropping. Couldn’t provide any paperwork or close out. I got charged an additional $18.00 for over mileage to boot. Wouldn’t recommend or use use U-Haul again. Very clunky process and the dirty truck and low gas was unacceptable.
eric b
Joes Glass Shack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Escondido, CA 92029
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nobody there and they didn’t tell me me there was a drop off box
KENNETH BEasy peasy
MICHAEL HMove truck
Keith DI only rated this location as average, as the self check in was a nightmare, as portions of the app and even the browser based interface needs improvement to clear up confusing instructions.
Tapio V