Just a little better communication about having to use the app to pick up the truck and that it would be at a different location for pick up other than the location I reserved it at.
oliver f
Joes Glass Shack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Escondido, CA 92025
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Customer Reviews
- 3.0 Average Customer Rating
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my truck was given to me with no oil in the motor and low transmission fluid, and my experience was not great. what was supposed to be 1-2 hours, turned to 4, and no reimbursement or voucher for the experience.
Matthew MI made a reservation at a U-Haul near me. Next day, they called and said truck will be at a different location. Whe. I arrived, there was no representative to check me out but rather a lockbox to access for key and do a self checkout. I had to call customer service because the reservation time didn’t align. 30 min later, the truck was dirty and had less than 1/2 a tank. I now ran late to get to my destination to put gas in truck. When I went to return truck at predetermined drop off location, guy didn’t have any idea that I was dropping. Couldn’t provide any paperwork or close out. I got charged an additional $18.00 for over mileage to boot. Wouldn’t recommend or use use U-Haul again. Very clunky process and the dirty truck and low gas was unacceptable.
eric bNobody there and they didn’t tell me me there was a drop off box
KENNETH BEasy peasy
MICHAEL H