Uhaul service ay location was outstanding. Movers booked via uhaul were horrible, 90 minutes late, dragged their feet while I lapped them (100 pound woman) , stunk like BO, and insisted i review before they left which pressured me into leaving a fake 5 star review that should have been 2.
SARAH K
Royal Gas & Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M8V2V9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had a very frustrating experience with U-Haul. I showed up at my confirmed 9:00 a.m. appointment only to find out they had moved it to 10:00 without telling me. Then they cancelled the reservation altogether because the previous driver hadn’t returned the van. I was given a smaller vehicle, which forced me to make multiple trips, and they had no dollies available. Customer service offered me only a $50 rebate and said they couldn’t do more. The whole process made my move far more stressful, and I felt like the company didn’t care about the impact on me. Reliability is critical when moving, and this experience fell short.
GAVIN AIt took an hr to check in at the location. My order reservation was changed, possibly because of adding the accident insurance, instead of including it in the original reservation. Either way we were in such a hurry by the end, that we were on the move site before noticing that the supplies (blankets and trolley) requested in the original order, were never in the back of the truck - the attendant didn't remove them before we drove off and he too seemed surprised when I showed him the email order with the new reservation. That proved to be inconvenient, to say the least
Topika SBooked a reservation for 9:00AM, with dollies and furniture pads. Come to the location of pick up, and was informed that the location does not provide any of the mentioned items, just truck pick up. Okay. Picked up around 9:30, and dropped off around 3:50, and was berated by the staff that I am late, and will be charged a late fee (double what my original estimate was).
DANIEL SExtremely upset with the service. I want the complaints/escalations team to connect with me to resolve the issue.
Keshav B