I used the truck for about 7 hours. Picked it up around noon on the Saturday and returned it around 7pm on the same day. Much to my surprise I was billed an additional 2 days. I called Ceemag Logistics the Monday afterwards, explained that I used the truck for 7 hours and returned it same day. They were looking into details and were to call me back, I never received a return call. The cost for the additional two days was $120 and needs to be reversed ASAP. It's poor business practice to receive a call with a customer complaint, speak to me for 10 minutes, advise they will call back and then hear nothing. This needs to be resolved asap and my account credited for that additional costs that was not accurate.
Jennifer S
Ceemag Logistics Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9W1B4
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Customer Reviews
- 3.5 Average Customer Rating
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Dealer was friendly and helpful. Took no time at all
Ian TI really appreciate the excellent service.
Barakat RLocation was not easy to find. Even with my GPS Staff was friendly and helpful one I found them.
Erin JUnable to pick up at agreed upon time. Did not have dolly that was booked. Place was dirty and unprofessional. Uhaul should be embarassed to contract with these people. Van was not fully fuelled on pick up, so when I needed to return it I ended up overfilling the tank and essentially donating gas back to them. 0/5 stars.
Mikhaila L