I’m very disappointed about this reservation. I had issues at pick up with the app not accepting my drivers license and after several attempts I ended up having to contact customer support for help and was told that this was known issue with the app. The customer service rep was extremely helpful in navigating through this. Then once I got the keys and opened the cab I noticed the cab was not very clean. I started the truck to get the fuel levels and for the first time in my years of usually U-Haul for truck rentals I was shocked to see the truck was completely on empty. I was already running late due to the traffic and the fact that it is was pouring down rain. So I was pretty upset that was now being delayed because I had to go put gas in before loading my belongings up. The truck had a non-stop belt squealing noise the entire time it was driving, the passenger door would not register as shut unless you forcefully slammed it shut, the top corner of the drivers door doesn’t properly seal closed so it feels like your in a wind tunnel the whole time you are driving. Worst experience I have had with U-Haul and it’s unfortunate because their prices are affordable and there’s usually a truck available in my area when I need it but after this reservation I think I will be exploring other options next time.
Kierstin P
Krispe Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Everett, WA 98201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Gas was on empty when I got it. I put 40 bucks in before I got to move anything and I believe they charged me for it.
Brian SJust keep smiling thank you
FRED FI appreciate the guy at the counter doing my paperwork but there was no mention of an extra charge for milage. I drove to Lake Havasu, (where I was taking the load) and then returned the truck to Las Vegas to fly back to Washington. I was charged an extra $101.40 for milage. I'm very unhappy with this.
John HMake it clear where it is, have someone who knows anything about UHaul and speaks English.
Alex B