The pickup clerk was incredible as the trailer was stuck in a pile of snow and a truck parked in front. When I brought it back there was a different clerk who claimed he was the owner. I couldnt manoeuvre between the same vehicles so went in and asked the clerk for help. He came out, disconnected the trailer and then he took it off the hitch. He couldnt hold the trailer and it hit my car. I Immediately moved my car and then followed the clerk into the store where his attitude about hitting my car was awful. I took his photo to file a complaint and he became irate. He chased me outside and rammed his phone in my face telling me it was my fault. I photographed the damage and called UHaul before I moved my vehicle and reported the incident. I also ensured that the rental agreement had been finalised. I was beyond upset about this incident and the way the clerk behaved. I will NEVER give this location my business for anything.
ARLENE J
ESSO Exeter Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Exeter, ON N0M1S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff at this location were friendly and helpful. Making the booking, picking up and returning the truck were all easy, and the truck was clean and in good condition/working order.
PETER NPoor communication on price over the phone it sounds like $0.19 a km and I reconfirmed on pickup that was correct. When I got back I was told it’s actually $1.19 But I was charged for $1.92 a km. I don’t plan on using u-haul again it cost me 4 Times as much as I was told because of poor communication and now I’m out 400$ on something i figured was less. I had other options and chose this because of what I thought it would cost from what I was told and it turned out wrong. Came out to basically $850 when i figured it would be maybe 400$ not impressed.
JUSTIN MI book online to save time with pickup. But every time I have to go through the same ordeal twice....name addresss second contact etc. I should just have to show my ID and roll away.
JOSEPH CNothing. Received great service from the Exeter location.
DAVID E