It took forever (30 minutes plus) to get the vehicle. Had to wait while store customers were handled. Multiple interruptions delayed the process. Was given key to wrong vehicle. The poor clerk had to much to juggle.Cynthia B.
Express Food & Liquor
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fair Oaks, CA 95628
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- 3.0 Average Customer Rating
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Horrible communication with store owner. He had no idea what was going on and really made it difficult for me.melinda M.
I had some initial issues with the automated process , partly my fault , partly confusing website directions , and partly some issue with the van not having been â€œreturnedâ€ in the system. The clerk was helpful to a point but had to eventually call someone to sort it out . While I picked the location, the added delay had me inside a liquor store longer than I'd normally plan as I don't drink. They eventually sorted it , I got the app and the automated process was much easier. 2 or 3 complaints I might have : When I reserved the van online , it was for four hours at .49/mi. When things finally got sorted in the app, my rental agreement showed 3 hr window. My final billing I believe charged .79/mi. I've verified that it was supposed to be .49/mi, I went back in to look at my final bill and it just says â€œsite downâ€ I don't really care about the money difference, mine was a quick in town haul, and as I wasn't penalized for having it 4 hrs versus 3 that also was a non issue. (In fact ironically, I wasn't going to bother mentioning it till they sent this request for a review).James G.
My pickup was at a time of day when the location was busy with other patrons. The guy handling my transaction did an extremely good job of handling my pick while still servicing his other customers and had me on my way in no time at all. They did a good job.Stephen B.
Easy pickup and return of rental van. No issues at all.julio A.