The store owner that rents out the uhauls is extremely rude and condescending. He posts his own rules for pickup that lead me back and forth with driving and when I called, he told me to read the instructions he posted on the window of his shop. I followed his instructions and they weren’t clear. And instead of being nice or understanding or explaining what went wrong to me, he talked to me in a rude and condescending tone saying I need to read the instructions better.
ANUSHKA J
IClean Air Products LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairfax, VA 22030
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Customer Reviews
- 3.0 Average Customer Rating
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Equipment and service was better than other truck rental businesses I visited, and cost was much less, will return when I have future need of truck rental, and will refer friends also.
JOHN SThe person I called to get information to figure out where to park the U-Haul was not helpful and hung up on me three times. I went in circles several times around Fairfax Square to figure out where to park since I kept getting hung up on. This location is hidden and has no signage whatsoever. Nowhere in the directions for the Fairfax location drop off did it say to “park in the Buffalo wild wings parking lot” or where the drop box was located. The person that I spoke to told me that I needed to put my keys in the lock box. When I called again to find out where the lock box was, he hung up on me again. After calling yet another time, he told me that I needed to come check in before returning my U-Haul. This was not the location that I was told to turn into the U-Haul originally in the morning. I was told to return to Haymarket, VA. For whatever reason, I was assigned the Fairfax location and was not allowed to change it. I’m very disappointed in U-Haul that they made me drive 15 extra miles to this location, resulting in giving me an extra mileage fee.
ASHLI PNeed to be upfront and explain that the pickup location and the store location are in two different spots, it’s a bit confusing
William TI rented the van 9 months ago in the location listed above. This time I went to North Shore Drive in Reston. They are all very helpful.
GEORGINA V