The store owners were helpful, but since the trucks and the store were in different locations, it was difficult to use the app. It took me nearly an hour to get my truck. We went back and forth numerous times between the store and the truck locations to ask for help, which wasted valuable time. Additionally, the app itself contained numerous bugs and would not respond when something was pressed. Uhaul needs to improve its app and its overall process to ensure a positive user experience.
Kyle T
IClean Air Products LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairfax, VA 22030
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Customer Reviews
- 3.0 Average Customer Rating
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Smooth process. Vehicle was available on time. Staff was very helpful.
ALEJANDRO DMy issues were with U-haul and the information they provide and not the actual location. U-haul showed anytime for pick up for this location, but this location doesn't open until 11am to get the key, so no pick ups before that. This location also does not have dolly's, so you will need to get one elsewhere. U-haul directed me to a location 30 minutes away just to pick up the dolly when I was already 3 hours behind due to the pick up time confusion. Overall a frustrating moving day
John HHow on earth someone do that stupidity, for God's sake??? I mean, why the check-in & check-out place is different from the parking lot. In the Goddamn rain, we tried to figure out what to do and where to place the goddamn truck. Even 4 monkeys could figure this out that this is a ridiculous idea.
BASAY TIt was super awesome, other than covering the distance from the key collection office to the truck parking area. It would be great if the key collection point has the parking facilities for the trucks.
CHINNA C