We were given an incorrect pick up address, the correct address was several blocks away. Once we found the correct address from customer service we had a difficult time opening the lock to access the key. I had ordered blankets when I initially placed my reservation, they were not in the truck when I arrived, I had to go to another location to get the blankets for my move. When I called to complain about these issues, the manager did not seem to care and offered no solutions or genuine remorse for all the hassles.
Bettina E
IClean Air Products LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairfax, VA 22030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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was over charged for extrea days i DID NOT have or USE the van. i only had it 3 hours and was charged 2 extrea days.
mark lRaj was very nice and professional
YAHYA FExtremely good — professional, smooth process, efficient, cordial, friendly. My second rental from these folks, and I will use again. “A” grade.
JEFFREY HThat wasn't the Iocation. The real location was by The Great Wall grocery store. That location was fine.
BRANDON G