This vehicle has a terrible engine misfire. After calling customer service and explaining that I was not comfortable driving it from Reno to San Francisco, the rep said I must drive the vehicle and the only consolation was to call roadside assistance if it breaks down. The is unacceptable. They should have understood the severity of driving a 26' truck through dangerous mountain passes, and offered me to drop it off in Reno. I will never rent a vehicle from U-Haul again. No understanding, no compassion, nothing. You guys make a killing from Burning Man event. You need to step it up. There should be temp drop-off locations at that time. This event occurs every year and U-Haul is never ready.
Lorraine G
Fallon Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fallon, NV 89406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My overall experience was great and everyone I dealt with was wonderful and I will definitely let others know.
DANIEL LShe was great, even though again, Uhaul was an issue with the system being down.
Josh CEverything was fine
Debralee LThe man at the counter didn't know anything about renting out equipment. He called his nephew and the nephew sent me links to complete the rental. There was another person there to pick up a trailer. I assisted her and hooked up her trailer. She assisted me to hook up mine. I connected all the cables and harnesses on both.
John H