Husband set up everything with wife picking up. Employee at location removed husband from account and didn't know anything about the trailer. Only had two tie down straps when needed four for a cross state move. Locations need people better trained to deal with Uhaul customers and services associated with arrangement.
Alice A
Fallon Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fallon, NV 89406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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There could be a bit more professionalism. In the way of processing the rental. There was no paperwork, they wrote down a trailer number on a piece of paper and told me to go get it. THere was also a bit of a language barrier with the employee when I returned the trailer.
DON HThe person I had to deal with was not on site. It was all through a phone call. I had to pick my own equipment, and some equipment I ordered was not on site( dolly). Then I had to hook up and verify my self. Wouldn't use this place again
LONNIE HStaff was awesome. Very helpful.
Edwin HBrake light was out and the location didn't have a bulb, tools, or the know-how to fix it. Time was not available to address the issue, so I had to risk driving 450 miles without an operable brake light/right turn signal.
Joel T