The owner was not there when we arrived to pick up the truck and he arrived late after multiple calls. He misinformed us about the drop off location potentially causing a $328 fee ! I would never rent from him again !
debrah m
Steves Sporting Goods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Farmville, VA 23901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Despite having called last week to make sure they would be open when we arrived on Friday the 20th there was a note on the door saying they were closed for the day and for Saturday and would not be open till Monday. This was not a big deal as we knew we could return the truck online. We went through the return process, got our receipt, but then found that the key and contract dropbox was completely broken and unsecured. This caused us after a day of moving and unloading the truck to place phone calls figure out what to do and make sure this was annotated on our contract so we weren’t charged for extra days because our drop off location was closed. I love U-Haul as a company but your actual equipment pick up and drop off locations could really use some oversight.
John Ldropped it off after hours. when calling back to report the right-hand mirror moves after driving at highway speed, the gentleman acting like he didn't really care.
LORI GSteve was extremely helpful in selecting right truck to rent. Steve and his team are reasonable, friendly and focused on needs of customer. It was a very pleasant experience.
James LTrailer returned after normal business hours. No interaction with employees! I left the appliance dolly tied to the load support rails inside the rear door!
KENNETH W