We picked up the truck from a gas station. The lady working the counter inside was not well-informed of the U-Haul reservations--seemingly not her fault. She had to call someone to answer our questions and confirm our reservation. Would recommend better coordination between the location and U-Haul representatives. Jeremy, the man I was in contact with concerning my reservation, was not very helpful or responsive. I had also requested a dolly and plastic covers, which I was told were unavailable at this specific location when I went to pick up the truck. Overall, would appreciate a more professional and organized pickup.
Greylee G
Cloverdale Foods &Spirits
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, AL 35633
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- 2.0 Average Customer Rating
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