The attendant at the store was not confident in operating technology to support the transaction. U-Haul was very helpful when I called as I was initially told I could not use another payment method rather than the one I used to hold the reservation. The attendant told me there was not an option to change the payment method and there was nothing she could do. When I called U-Haul, they said using a different payment method was no problem and called the attendant directly to support her in solving the issue.
Lindsay G
Bertie Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Erie, ON L2A1Y7
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Customer Reviews
- 3.5 Average Customer Rating
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The guys in the store were very nice BUT the15ft truck I rented was absolutely brutal. First thing I got in and there were chips and other food on the floor I had to clean up!!?? Then the truck engine sounded terrible and no doubt because I only went 38 Kms and I had to put in $20 worth of gas!!?? I will never use Uhaul again for unless head office gives me some kind of credit back for all my troubles
Bob DThere was a confusion with my reservation. I had reserved to be pick up and dropped off at Esso Fort Erie. It did give me confirmation number and I had my son Dwight as a designated driver. When he went to Esso and told my name they could not find my reservation so that was fucked up already. He was sent to Bertie instead and had to order another truck thankfully there was one available.
DWIGHT MThe employee I was calmly talking to kept yelling at me to stop yelling at her which I was not doing but She sure was,play back the recording as I did not appreciate Her Attirude on 6/28/25 at around 0800hrs.
Stephen SWonderful customer service.
Marina B