Extremely Disappointed – Misleading, Poor Customer Service & Overcharged I had a confirmed U-Haul reservation at the Bronx location for 7 AM. After confirmation, I was suddenly told there were “no trucks” and had to pick up from a Manhattan location instead. Yet, I saw over 10 trucks parked at both locations (with photos taken every 30 mins). This misinformation caused me to miss a family funeral I traveled across the country to attend. The customer service at the Manhattan Shell station was unprofessional—no walk-through, just keys and “use the app.” The drop-off process was worse: wrong location, no inspection, and now I’m being charged extra despite a clean, refueled return with photo and witness proof. Over $2,500 spent, and the stress was immeasurable. I’ll never use U-Haul again and strongly warn others to be cautious of deceptive practices.
EVELYN C
Best Discount Beauty Supply
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Fort Lauderdale, FL 33319
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- 2.5 Average Customer Rating
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Terrible everything, people tried to scam me I called customer service so they can help me.
CLAVENSKY GStarting off my not overcharging people. I picked up the equipment with the gas tank on E and I had to put gas and I returned it the same way I picked it up yet I was charged $59 for fuel. Disgusting!
Viviane NTruck was in need of a serious alignment, the pickup location was near impossible to find because the business had no signage
ADAM DBEST HIDDEN GEM!!!!
SAMUEL J