I was charged for a dolly that was not included. I was also charged for gas when the truck was returned with the 1/4 gas it was given.Felicia E.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Lauderdale, FL 33319
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- 2.0 Average Customer Rating
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They didn't have the items i paid for in advance, Handtruck 1/2 dozen blankets Queen matteress cover They didnt offer refund either !Vincent L.
The time I booked got changed three times without a reason why. The location got changed three times without any reasons why. When I arrived at the place on time, there was no one there, stating I was to do the pick up by my phone app, despite me opting out of that option when booking the truck, because it didn't work the last time I tried it, and I didn't want that experience yet againâ€¦ but wait, there's more!! The service over the phone was ridiculous. Telling me I needed to make an online account in order for the booking to work, which is not correct. They then told me I had to change the settings on my phone to make the booking work, which is not correct. THEN, they told me I had to download the APP in order for the booking to work, which also, obviously, not correct either! Eventually, I had to change to the above location, and the time got moved back again, which made starting this move day, 3-4 hours later than I needed. The customer service there was horrible as well. It was not a U-Haul store, but a local Caribbean food store. It took approximately 30-40 minutes to even get the key, even though I was only one there that needed a truck. Finally, looking at the final billâ€¦ I was charged more than the initially quoted rate per mile (0.89/mi), and noted it was 1.19/mi insteadâ€¦ No explanation why. ALSO, I was charged for a $15 insurance thing that I specifically opted out of when I initially booked this nightmare truck in the beginning! Horrible experience all around. Nothing but incompetence, laziness and no sense of needing to do a good job or even giving a crap at all! It was all just pretty sad.Christopher M.
The GPS would not take you to the place. The address is not correct. The person in charge arrive 1hour late to give the truck. I rent a dolly and it wasn't in the truck and the place didn't have it available.Cindy R.
I had to wait at the store over 2 hours after my reservation time for them to be able to get my key and pick up truck Despite having my reservation in hand i needed to have a 1 hour call with Uhaul support and they were very helpful. They sent an area director over to help meKarl K.