After getting there to pick the truck up, the guy in the store called me and told me I couldn't rent the truck. As I was walking in the store, while on the phone, he again told me I couldn't rent the truck because he needed it to stay in town because other people needed it in town. I told him to call someone from uhaul and that that problem wasn't mine that I rented the truck from the uhaul website, it was reserved for me and that problem of other people needing it wasnt my problem. He then called someone then called me an asshole and tossed the keys at me. Very rude, disrespectful and unprofessional. Upon inspecting the truck, it was extremely dirty, inside the cab and the box. The pictures I took will verify. I will NEVER rent from uhaul again if these are the type of places that uhaul allows to rent their equipment.
Kyle M
Freedom Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Payne, AL 35967
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service were 0 ! I explained to them that they were rude they still continue to be rude would not recommend make me never want to get a U-Haul again!
Micah WAt pickup, the gentleman was very courteous. The lady at pickup refused to check it to assure all was well. It was, of course, in the same good condition we picked it up in but she didn't even check.
Joshua GHorrible, they tarnish the brand
Jared V1) inside of cargo trailer had leaves and dirt in it...trailer was not swept clean upon return by previous user. 2) had to hook up trailer by myself...while I was able to do it, it would be difficult for a woman or elderly person to hook up the trailer alone.
Darren D