Absolutely horrendous experience. Truck hadn't been checked in, so we did not have prior info about the vehicle. There was food in the truck - it hadn't been cleaned. We were not able to check in online, so the person at Aubuchon just gave us the key. We did not get a full tank of gas to start, which we usually do when renting trucks, so we filled the tank, not knowing how much we would be using. A full tank lets you get where you need to go, and then refill to the original amount. The appliance dolly we ordered was not included. The added time it took to get this vehicle made us late for our arrival time. Corporate will be receiving a phone call about the terrible service.Joseph B.
Aubuchon Hardware #54
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Franklin, NH 03235
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- 4.0 Average Customer Rating
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The worst I have ever seen my uhall was dirty whole mud in and out the ramp was full of mud crash in the front driver seat and passenger seat the service there was very rude they were happy to let us rent a U-Haul .I have pictures of my uhall and I am very unhappy with my serviceSHANNON O.
Said everything was fine with acceptable amount of gas in tank and then charged me extra money after the fact. This experience caused me to actively recommend other rental services over Uhaul. I will go out of my way to spread my story to anyone considering renting from this service.TIMOTHY T.
Faster website/computer.Richard D.
I never ordered anything online before and I think your app is a little difficult. I didn't understand why I had to keep filling out the same thing. Other than that you guys were the best! I love you Allison! Made me feel very comfortable and at ease :-). You guys are great! Keep up the great work!Tammy R.