We had a reservation for 10:45 on 7/19 for pick up and the salesman wasn’t there. We called him and he said he went to run an errand and to give him 30 minutes. We waited outside in the heat for 50 minutes. Poor customer service from him. On the website shows “open hours”
Fidelia L
Cbs Hot Shot Cleaners Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fresno, CA 93727
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- 4.0 Average Customer Rating
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First of all I find out the day before that the truck I reserved was not available where I requested it. I was an extra day and 50 mikes extra miles for the inconvenience. I was asked if I could luck uo the truck a day early and I could not as I had 6 workers coming to help me and I am 3 hours away from my requested location now it’s additional 30 minutes to get theatrics from an alternate location. This is the second time I reserve a truck in plenty of time and the day before I’m advised the truck is not available. Also when I arrived to pick up truck I asked to add an additional driver so my son-in-law could also drive the truck. The contract was then put in his name instead of mine which I didn’t notice until I got a call to advise me of the location to return the truck. I called back and requested the contract be corrected and I was told it was done then when I arrived to return the truck contract still in my son-in-law’s name. I will no longer use your company it’s too uncertain if the products and services I need will be available. Also I returned the truck 2 days early.
JASON MThe owner/operator was very helpful and responsive, however the facility itself was a very tight fit to return a trailer to and it was a little bit hard to find and determine which was the U-Haul building.
NANCY BNothing the guys on on both ends picking up and dropping off. We’re very helpful.
THOMAS CThis is incorrect. I told the U-Haul rep after waiting 40 mins to get helped renting the U-Haul on Bullard and blackstone I was picking up and dropping off at 93727. I called the U-Haul place at (559) 761-1478 in 93727 zip code to make sure I could drop off U-Haul there. He said yes. I left the U-Haul at there at 1:16 pm. I called the U-Haul rep again at at (559) 761-1478 to make sure I could drop the Keys off in drop box. He said he would check the U-Haul in for me. I only had the U-Haul for less than 6 hours. Charge me correctly for the $50. Not the $ 250. I don’t authorize that payment. Also, this was the worst experixe I have had with the U-Haul truck. It took me 20 mins and I h ad to call my son over to help me latch the truck to close. It was extremely rusted and I couldn’t do it. The lock didn’t work. Also there wasn’t any bag to use.
VIOLA V