I am a disabled veteran. I rented a truck to get out of a toxic situation. The truck rental was until Sunday at 10:30 am. Today, while I was trying to round up someone to come help me unload and then take the truck to turn it in, this location left a voicemail asking when I was going to bring the truck in. My agreement was for Sunday at 10:30, again. The woman was very pushy, wouldn't let me speak and talked over me, didn't care that I was struggling, and I finally just lost my temper with her and hung up the phone. Then I got a TEXT MESSAGE from the same location. I have never been so angry in my life - this location obviously didn't want me keeping the truck until my scheduled drop-off. A friend was fortunately able to take me down there after helping me to unload, and this woman literally met me outside the door and then got snappy with me after I told her I was turning in the truck that I had been harassed about ("oh, I'm sure it was harassment"). When I told her I was a disabled veteran, she said and I quote: "we all have our stories don't we." I walked off. I will be reaching out to corporate on Monday regarding this unpleasant woman.
JADE T
Exclusive Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gadsden, AL 35901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was unsatisfied that there wasn’t any employee present to help with getting the truck but the young lady that assisted me by phone was awesome! She explained what to do in easy understandable terms and treated me with the utmost respect even when I called after hours to return the truck!
Richard CShe was very helpful and I’ll definitely use her again in the future!
JAZMYNE MTrailer had no break fluid was bone dry and the ball was rusting no telling how long its been empty got a few miles down the road and it started giving us problems had to take it to the nearest U-Haul and turn it in and call a Tow truck wich was $700 Horrible Experience in all.
AKEEM HWas clean and well kept. No one was there. Appointment only.
ERNEST K