The truck looks dirty in the back it took me 1 minuto use the broom o he 20' truck, i had to ask for the blankets (they were clean)Luis Felipe L.
AR Wireless & Multiservice LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gaithersburg, MD 20879
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- 3.5 Average Customer Rating
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The people responsible for the business should be on the property not yelling at customers for making a reservation when they decided there day was over and they want to go home. And a Indian family lived I. This location with bugs crawling everywhere I won't be back!PHILLIP S.
This was the absolute worst experience that I've had with U-Haul. If this were my first experience I would NEVER us your company again. I can't believe that you let this guy have your name and trust your customers to him. The business is hard to find and located on a really busy road, with a steep and curved driveway. After finding the business, it took me over an hour to pick-up my truck which was supposed to be a contactless pick-up. This made me late meeting my movers and added stress to my already stressful day. I arrived a little before 7, found my truck, stepped through the check-out process, and then was told to go inside to get the key. Yet, the place was not open. My key was supposed to be in a lock box. I called the number listed on the door and no one answered. I saw another door, climbed over garbage and used mattresses to get to this door. The lock boxes were here at this door, but of no use to me. Inside this door was a pile of family shoes, so I assumed the owner lived here. I pounded on the door for 15 minutes (while on the phone with U-Haul customer service) until the guy came to the door sleepy and in his pajamas. The guy had me walk through the pile of garbage again to get to the business door. I waited for him to boot-up his computer. When he finally got it booted up he says "oh you did it online". I ask if I can have my truck, to which he replied it wasn't ready. He then proceeds to remove garbage and U-Haul stuff from inside the truck that was supposed to be ready for me to pick-up 24/7. He tried to take the moving blankets I reserved, but I argued with him and he finally left them. The drive way to this place is steep and narrow. He did a 20point turn to get the truck pointed down, while he has me standing outside in the cold wet waiting for him. My friend that dropped me off was waiting at the end of the driveway because there was no room in the driveway for the car while the truck was turned around. A woman leaves the house while we're waiting in the driveway and starts blowing her horn for the car to leave the driveway. This isn't an easy location to just pull out of the way. It's a busy road that requires several miles of driving and 2 U-turns to get back. So, she kept blowing her horn while waiting for my friend to move. Which he didn't because he wanted to ensure I had my truck and was okay. I am absolutely appalled that I was asked to deal with this person and was treated like this by U-Haul. I had initially selected a location that I had used before and had a pleasant experience with. It's crap that my reservation was switched to this place. He should not have any trucks, but had 6 of your 20' trucks while the functional business didn't have any.Jennifer B.
More organization in where to park cars and where to park trucks. Maybe signsJOSE D.