Bad business practice. Contract swap vehicle pickup not honored. I was not aware that my vehicle was a local only. Because of my situation I dropped off in different location 20 minutes away. Charged 300 dollars for that. Very deceptive and small contract fine print. Got told over the phone they can charge what ever they want.
DAVID R
American Veterans Restorations
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Garden City, GA 31408
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I paid for a 15’ truck with Tow dolly and handheld dolly. 15 minutes before I was due to pick up and pay I was sent a Text saying my pickup location had changed. I then found out the tow dolly was on the other side of town and they are out of handheld dollys. After getting to the next location I see a handheld dolly after being told they’re are non in the city. The worker hooked my tow dolly up but never checked the lights just took a picture and sent me on my way. Over 700 miles later I get pulled over and find out my dolly lights don’t work. The next day I call asking to return the U-Haul at the closest U-Haul location since it doesn’t work and I don’t have time to wait for road side assistance. When I called the First Lady was nice and respectful but when she transferred me the man who was working was the complete opposite. I was told they will charge me double the dolly price ($155) because it’s at the wrong drop off location. I did understand why I am being charged for something out of my control. Then the man on the phone became extremely unprofessional. Talking down to me and belittling me for unknowingly driving without lights. He talked over me and raised his voice. I asked to speak to his manager and he flat out refused and flat out refused to give me his name. I’ve never Been talked to like he spoke to me. It was disgusting and rude. He refused to listen and constantly interrupted me yelling the same thing. I was luck to find a neighbor U-Haul dealer in Bryant Arkansas. They helped me out and didn’t charge me for it, I highly recommend them for anything other than U-Haul. Mid state golf cart is their business. I will never recommend U-Haul to my military friends and family. They made this PSC move hell
Andrew BIf a customer searches for a product and their closest dealership doesnt have it then uhaul should uhaul what they need to the customers nearest location. Free of charge. If you don't have the truck they need and if the customer gets the only truck, a larger truck, it should be the same price or even lower, bc it will cost more gas for the bigger truck. Why would you charge 95.00 to drop off at a different lication. For 40 years i have never had a destination dropoff. You took it to the nearest dealer. Period . This was the worst trip i have ever taken for numerous reasons. However, everyone i spoke with was very nice and concerned. Now im waiting on the higher ups to respond to my complaints. Thats what counts Furthermore, it is not yhe location where i pucked up the truck. It was the overall service with uhaul rules. They charge almost $5.00 per gallon if you dont leave the gas where it was. $48.00 for 1/2 a tank!!!
Allison JTruck broke down on me
Brittany HThere were no parking spaces available for us, we had to squeeze into one close to the road.
LAUREN B