Not entirely quick stops fault. But here is what happened… and I have the paper trail to prove it. 3 weeks prior. I reserved 25 foot truck. I calked the Lewes Morton Electric location 2 times to confirm … the finally called to say they didn’t have a 25 foot truck. U-Haul would call me to schedule a different location. U-Haul called and gave me a much further location in millsboro but downsized me to a 20 foot truck the day before my reservation. Then received another call that Millsboro no longer had 20 foot and my new location would now be Georgetown which is even further. My original location was 3 miles away. Now I’m 15 miles away paying for all that extra mileage. I call Georgetown Quick stop to confirm the day before and they confirmed my 20 foot truck. I said I would be there at 9:30 am. I arrive in time and they tell me my reservation only says TT … and the two 20 foot trucks are promised to other reservations. They called U-Haul and tell me that there is a 20 foot even further away in Frankford OR I can’t one of their 10 foot trucks. I opted for the 10 foot truck as my moving men were waiting for me and were on the clock. Instead of trip with the 25 foot truck. It took us 4 trips with with the 10 foot and three times as long. Instead of 27 miles like my original plan with the 25 foot truck it now was 70 miles with the 10 foot truck and I now needed to pay 3 men $150 and hour to move and the move now took 4 hours instead of 90 minutes and the extra gasoline to fill up the truck due to the extra mileage. This cost me 45 additional miles $53 and $375 EXTRA in labor. My original quote was $101.20 plus $1.19 per mile. Thus extra expense because if Uhauls mistakes was $375 labor, $20 in extra gas and $100 in mileage fir a total of $495. That is a lot of money for me. What is truly disappointing is that NO ONE has offered me even the slightest discount for my inconvenience or added expense.
Suzette C
Georgetown Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, DE 19947
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I wish that my receipt that was sent to my email address was bigger or able to be enlarged. I couldn't make it bigger and I could barely read it.
SEMENA DWhen we went to get the U-Haul the lady that waited on us was hands down the best this was the first time we used U-Haul and she maid the whole experience amazing
JAMES LThe floor could have been washed it was alittle dirty and smelly. The people at the location were great!
GERALD CI ordered a ten foot truck. They did not have any available. I was given a 15 foot truck. When I arrived, two 10 foot trucks were in the lot. They had arrived in the morning. My reservation was for 1 PM. The local U-Haul place was told I had ordered a 15 foot truck. I did not need or want a 15 foot truck, but was given a free upgrade because none was 'available.. What we have is a failure to communicate and a failure to satisfy the customer. A 15-foot was overkill. In addition, it was difficult for the driver to access because of a previous injury, causing pain. The pain was greater that the driver expected. This was my first time ever renting a truck. I am 79 years old. The experience overall was good expect for getting a much larger truck than I needed to move a few boxes and a shelving unit five miles from a storage unit to my home.
JAMES D