Well I was not told to put gas back in the van before bringing it back...I did a 10 mile trip...they charged me 15.00 for gas...now how much did I use to go 10 miles...so pissed
BRANDON H
Georgetown Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, DE 19947
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- 4.0 Average Customer Rating
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Not entirely quick stops fault. But here is what happened… and I have the paper trail to prove it. 3 weeks prior. I reserved 25 foot truck. I calked the Lewes Morton Electric location 2 times to confirm … the finally called to say they didn’t have a 25 foot truck. U-Haul would call me to schedule a different location. U-Haul called and gave me a much further location in millsboro but downsized me to a 20 foot truck the day before my reservation. Then received another call that Millsboro no longer had 20 foot and my new location would now be Georgetown which is even further. My original location was 3 miles away. Now I’m 15 miles away paying for all that extra mileage. I call Georgetown Quick stop to confirm the day before and they confirmed my 20 foot truck. I said I would be there at 9:30 am. I arrive in time and they tell me my reservation only says TT … and the two 20 foot trucks are promised to other reservations. They called U-Haul and tell me that there is a 20 foot even further away in Frankford OR I can’t one of their 10 foot trucks. I opted for the 10 foot truck as my moving men were waiting for me and were on the clock. Instead of trip with the 25 foot truck. It took us 4 trips with with the 10 foot and three times as long. Instead of 27 miles like my original plan with the 25 foot truck it now was 70 miles with the 10 foot truck and I now needed to pay 3 men $150 and hour to move and the move now took 4 hours instead of 90 minutes and the extra gasoline to fill up the truck due to the extra mileage. This cost me 45 additional miles $53 and $375 EXTRA in labor. My original quote was $101.20 plus $1.19 per mile. Thus extra expense because if Uhauls mistakes was $375 labor, $20 in extra gas and $100 in mileage fir a total of $495. That is a lot of money for me. What is truly disappointing is that NO ONE has offered me even the slightest discount for my inconvenience or added expense.
Suzette CI wish that my receipt that was sent to my email address was bigger or able to be enlarged. I couldn't make it bigger and I could barely read it.
SEMENA DWhen we went to get the U-Haul the lady that waited on us was hands down the best this was the first time we used U-Haul and she maid the whole experience amazing
JAMES LThe floor could have been washed it was alittle dirty and smelly. The people at the location were great!
GERALD C