We made a reservation for a 10-footer truck. We reserved the space required on the Lewis ferry for our trip. When showed at the location to pick up the truck, after driving one hour and 10 minutes, the person at the desk told us that we were re-located to pick up at a different location, 20 minutes from there. After driving for another 1/2 an hour we arrived at a food service place. The person entered all the information and when time to ok the purchase the computer showed the attendant that the reservation was under a name of a person that was not the driver. That name I changed 3 (three) times because that driver had a back surgery and had to be replaced by another driver. The incompetence we experienced was at a level we cannot express. The person representing the U-Haul company was unwilling to help in any way. She requested to talk to the driver, who was in the hospital in New Jersey. I try to explain the situation, telling her that I changed his name several times, but she was impossible to talk to! Finally, she decided to change the name after being back and forth for twenty minutes. We spend much of our valuable time driving around like crazy. We had to catch a ferry at 2:45 pm and load the truck in 15 minutes. The stress and disappointing experience were extreme. The lock of respect for your customers is outraged. Not only we will never recommend your company again to anyone but we, the Catholic Church of St. Gianna will advertise against U-Haul company.
Jesus S
Georgetown Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, DE 19947
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Used the app to return and it was quick and easy process.
Linwood CGreat service. Trailers ride well.
James Fkeep your pickup and drop off locations up to date on your web site!!!!
MICHAEL GKinda tricky thought it was a storge only at first maybe a sign out front would of been helpful. I was slightly confused on getting the gate to open but your employee saw me and let me in. Also I could of used some help lifting off the hitch on the 6×12 enclosed trailor. Everything else was satisfactory.
JOHN S